SHIPPING AND RETURNS

 

SHIPPING OPTIONS

All orders above EUR 50 are delivered for free. For orders up to EUR 50, you must pay the regular costs for shipment as follows (including VAT):

 

For deliveries inside the Baltic States

Omniva - EUR 1.99 to 2.59 depending on the location. Favorable, safe, and convenient means of delivering the goods – just select the preferred location of the Omniva parcel machine on the checkout page. Please also double-check your mobile phone number, since Omniva sends you an SMS upon delivery. A more detailed review of Omniva service is available at www.omniva.ee/eng

 

Smartpost - EUR 2.59 to 6.90 depending on the country. Favorable, safe, and convenient means of delivering the goods – just select the preferred location of the Smartpost parcel machine on the checkout page. Please also double-check your mobile phone number, since Smartpost sends you an SMS upon delivery. A more detailed review of the Smartpost service is available at www.smartpost.ee

 

Courier - EUR 3.99. Favorable, safe, and convenient means of delivering the goods – receive your package at the front door, delivered by courier. Please also double-check your mobile phone number and address, since they will be used as delivery details.

 

Send goods to Omniva post office - 3.60 EUR, use wide network of Omniva post offices to receive goods in fast and safe way (NB! Available only in Estonia).

 

International postal package

We use the Estonian Postal Service as our partner for international deliveries. The cost for delivering orders below 50 EUR is 3.99 EUR. Please note that the delivery time is slightly longer than provided by courier companies like UPS and DHL, depending on the service provided by your local postal company. However, the delivery comes at a favorable price or even without a cost!

 

Pick it up yourself! (NB! Available only in Estonia)

Pick your order up at desired and comfy time in our Flagship store (Press house, Pärnu mnt 67a, Tallinn). Working time Mon-Fri 10:00-18:00, Sat 11:00-16:00, Sun CLOSED

 

RETURN TERMS

Satisfied customers are our top priority. It is possible to return the ordered goods and unilaterally withdraw from the transaction within 30 calendar days from the moment of receiving the order (except for gift cards).

It is not possible to exercise the right of withdrawal if:

  • The product is not in the original Marmara Sterling packaging
  • The product has been used
  • The product has not retained its original quality
  • The product is visually damaged (including mechanical damage)
  • The submitter of the refusal is responsible for ensuring the quality and safety of the product within the term of exercising the right of withdrawal

 

RETURN OF GOODS

When returning goods let us know about the return request and the reason via e-mail: e-shop@marmara-sterling.com.

For all purchases over 50 EUR we offer free of charge return of goods within 30 days.

Using Omniva parcel machines

  • If the shipment has been delivered to one of the Omniva parcel machines and returned within 14 days of receipt. Omniva shipment notification will include a free return code, which can be used within 14 days of receiving the shipment. To return the product, use the same Omniva parcel machine to which the product was delivered.
  • If shipment has to be returned later that 14 days after receiving, please contact us for return information: e-shop@marmara-sterling.com

Omniva return address: Tatari Rimi Tallinn, Estonia, phone number +372 5684 4914

 

Using Itella Smartpost

  • If the parcel arrives at a blue parcel machine, it can be returned through Smartpost’s blue parcel machines anywhere in Estonia with the same door code that was used to receive the parcel. Code is valid for 30 days since the package was received. If you wish, you can also return the parcel from a white parcel machine, in which case the return must be executed through the my.smartpost.ee self-service using the parcel’s barcode.
  • If the parcel arrives at a white parcel machine or parcel point, the client must execute the return based on the parcel’s barcode in the my.smartpost.ee self-service by selecting a preferred parcel machine (blue or white).

 

Other delivery methods

If delivery has been made using the DPD courier or postal office, please contact us for return details at e-shop@marmara-sterling.com.

Return address: Marmara Sterling OÜ, Valdeku 39, 11621 Tallinn, Estonia

*In the case of receiving defective item, please contact us for exchange, shipping cost will be covered by Marmara.

 

MONEY REFUND AND PROCESS

When returning the purchased product, a refund will be made within14 days. If you received the jewellery as a gift, the money will be returned to the buyer.

If the payment was made by invoice/PayPal, please send the bank account number. 

It is not possible to exchange the returned product for another, so you are welcome to place a new order.

Please note that items purchased in the e-store cannot be returned to Marmara Sterling dealer stores at this time.

If you have any questions, please contact us by writing to e-mail:  e-shop@marmara-sterling.com